TambakBet Privacy Policy – Data Protection for Malaysian Members

TambakBet Full Privacy Policy

This Privacy Policy document is issued by TambakBet ("Platform", "We", "TambakBet") and applies to all users and members of the TambakBet platform in Malaysia. We take your privacy seriously and are committed to processing your personal data in a transparent, fair, and secure manner.

This Privacy Policy describes the types of personal data we collect, why we collect it, how we use it, who we may share it with, how long we retain it, and what rights you have regarding that data. Please read this document carefully. If you do not agree with any part of this Privacy Policy, please stop using the TambakBet platform and contact us to close your account.

1. Personal Data We Collect

TambakBet collects various types of personal data depending on how you interact with our platform. The following are the main categories of data we collect:

Account Registration Data: When you register a TambakBet account, we collect your full name, Malaysian phone number, email address, date of birth, and chosen password. This information is required to create and manage your account and to confirm that you meet the minimum age requirement of 18 years.

Identity Verification (KYC) Data: To meet legal compliance requirements and prevent fraud, we may request copies of identity documents such as a Malaysian MyKad, bank statement, or other relevant documents. KYC data is used solely for identity verification and legal compliance purposes.

Financial Data: We record information related to your financial transactions, including deposit and withdrawal history, payment methods used (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks, FPX), transaction amounts in MYR (RM), and transaction dates. Full bank account numbers or credit card numbers are not stored on TambakBet's servers.

Gaming Activity Data: We record your gaming history, including the types of games played (slots, baccarat, Live Casino, table games), Sports Betting activity (badminton, Malaysia Super League football, EPL, e-sports), bet amounts, game outcomes, and session timestamps. This data is used to improve your experience, detect fraudulent activity, and deliver better customer support.

Technical & Usage Data: When you use the TambakBet platform, our systems automatically collect technical data including your IP address, device type, web browser, operating system, login and logout session data, pages visited, and time spent in each section. This helps us identify technical issues, improve platform performance, and detect any unauthorised access.

Communication Data: When you contact the TambakBet support team via live chat, email at support@tambakbet.best, or any other channel, we retain records of those communications. This helps us deliver better support and monitor our service quality.

2. How TambakBet Uses Your Data

TambakBet uses the personal data collected for the following lawful purposes:

• Account Management: Creating, managing, and maintaining your member account, including processing your registration, verifying your identity, and enabling secure login.
• Transaction Processing: Processing deposits in RM via your chosen Malaysian local payment methods, verifying and processing withdrawals to your Malaysian bank account or e-wallet, and maintaining accurate financial records.
• Service Delivery: Enables you to access all areas of the TambakBet platform, including slots, Live Casino, baccarat, table games, and Sports Betting, while ensuring a smooth and uninterrupted experience.
• Security & Fraud Prevention: Detecting and investigating suspicious activity, preventing fraud, money laundering, and platform abuse, as well as protecting your account from unauthorised access.
• Legal Compliance: Meeting applicable legal and regulatory obligations, including KYC and anti-money laundering (AML) requirements as mandated by Malaysian authorities.
• Customer Support: Handling enquiries, complaints, and requests submitted to our support team, as well as improving the overall quality of our customer service.
• Service Contact: Sending important account-related notifications, including transaction confirmations, security alerts, Privacy Policy or Terms & Conditions updates, and essential service information.
• Platform Improvement: Analysing aggregated usage data (without identifying individuals) to understand how users interact with our platform and drive continuous improvements to the user experience.
• Responsible Gambling: Monitoring betting patterns to identify members who may be experiencing gambling-related issues, and providing appropriate support or intervention in line with our responsible gambling commitment.

TambakBet does not use your data to make fully automated decisions that significantly affect you without human involvement, unless stated otherwise and with appropriate notice.

3. Sharing Data with Third Parties

TambakBet does not sell, rent, or trade your personal data to any third party. However, under limited and controlled circumstances, we may share certain information with the following parties:

• Payment Service Providers: To process deposit and withdrawal transactions, we are required to share the necessary transaction information with Malaysian payment service providers such as the FPX network, e-wallet providers, and local banks. These providers are bound by strict confidentiality agreements and may only use your data for transaction processing purposes.
• Game Providers: To deliver Live Casino, slots, and table games, we work with internationally certified game providers. These providers may receive session data necessary to operate the games, but they do not receive your full personal details and are bound by strict data protection agreements.
• Legal Authorities: We are legally required to disclose certain data to Malaysian authorities when lawfully compelled to do so via a court order, warrant, or other valid legal process. We will notify you of any such disclosure unless prohibited by law from doing so.
• Audit & Compliance Services: Independent auditors and third-party verification bodies that validate the fairness of our games and our platform's compliance with industry standards may access certain data within the scope of their audit. They are bound by strict professional confidentiality agreements.

In all data-sharing scenarios described above, TambakBet ensures that recipients maintain adequate security controls and use the data only for the specified purpose. TambakBet remains accountable for the protection of your data even when it is processed by third parties on our behalf.

4. Data Security at TambakBet

TambakBet implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key measures we have in place include:

• All data in transit is encrypted using 256-bit TLS/SSL protocols across every communication channel between your device and our servers.
• Encryption at rest for sensitive data stored in our databases.
• Role-based access control ensures that only authorised staff can access specific data in accordance with their job responsibilities.
• Round-the-clock security monitoring, 24 hours a day, to detect and respond to any threats or suspicious activity.
• Regular security testing, including penetration testing conducted by independent security experts.
• A clear security incident management procedure to respond swiftly and effectively in the event of any security breach.
• Regular security awareness training for all TambakBet staff who handle personal data.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% safe from every threat. We encourage you to take your own precautions as well — such as using a strong password, keeping your login details private, and enabling two-factor authentication on your TambakBet account.

5. Cookies & Tracking Technologies

TambakBet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

• Essential Cookies: These cookies are essential for the basic operation of the TambakBet platform — maintaining your login session, ensuring smooth navigation between pages, and enabling security functions. Without them, the platform cannot function properly. These cookies cannot be disabled.
• Performance Cookies: These cookies collect information about how you use our platform, such as pages visited most frequently and any error messages received. All information is collected in aggregate and anonymised to help us improve platform performance. You may choose to disable these cookies.
• Functionality Cookies: These cookies allow the platform to remember the preferences you set — such as your preferred language, display settings, and saved login details — making your TambakBet experience more personalised and convenient. You may choose to disable these cookies, though some platform features may be affected as a result.

You can manage cookies through your web browser settings. Most modern browsers allow you to view, manage, and delete cookies. Please note that disabling certain cookies may affect the functionality and your experience on the TambakBet platform.

6. Data Retention & Deletion

TambakBet retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by Malaysian law. Retention periods vary depending on the type of data:

• Active Account Data: Retained for as long as your TambakBet account remains active. Core account information is updated whenever you make changes through your profile settings.
• KYC Data: Retained for a minimum of 5 years after your business relationship with TambakBet ends, in line with Malaysia's anti-money laundering (AML) legal requirements.
• Financial & Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian accounting and tax legislation. These records include your deposit, withdrawal, and winnings history in MYR.
• Support Communication Data: Communication records with our support team are retained for 2 years for quality control purposes and for reference should any claims or disputes arise.
• Technical Log Data: Technical logs and usage data are typically retained for 12 months, after which they are automatically deleted or anonymised.

Once the retention period expires, or upon a valid deletion request, TambakBet will securely delete or anonymise your data from our systems. Please note that TambakBet is unable to delete data that is still required to fulfil legal obligations, even at your request.

7. Your Rights as a Data Subject

As a TambakBet member residing in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA) Malaysia:

• Right to Access Data: You have the right to request and receive a copy of the personal data we hold about you. TambakBet will fulfil valid access requests within 21 business days.
• Right to Rectification: If your personal data is inaccurate, outdated, or incomplete, you have the right to request that TambakBet correct it. You may also update most of your profile information directly through your account settings.
• Right to Object to Processing: In certain circumstances, you have the right to object to TambakBet's processing of your personal data, particularly for direct marketing purposes.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to the withdrawal.
• Right to Request Erasure: You may request TambakBet to delete your personal data under certain circumstances, subject to any applicable legal retention obligations.

To exercise any of the rights above, please contact TambakBet's privacy team by email at support@tambakbet.best clearly stating your request. We will verify your identity before processing any data-related requests to protect your account security.

8. Children's Data

The TambakBet platform is strictly for adults aged 18 and above. TambakBet does not knowingly collect or process personal data from any individual under the age of 18. Should we discover that data has been collected from a person under 18, we will take immediate steps to delete that data and close the account in question.

If you are a parent or guardian and believe your child under the age of 18 has registered a TambakBet account, please contact us immediately at support@tambakbet.best so that we may take the appropriate action.

9. Links to Other Websites

The TambakBet platform may contain links to other websites or services not operated by TambakBet. This Privacy Policy applies solely to the TambakBet platform. TambakBet is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of any other website you visit to understand how they handle your personal data.

10. Privacy Policy Amendments & How to Contact Us

TambakBet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to members via an in-platform notification or registered email at least 14 days before taking effect. The "Updated" date at the top of this document will reflect the date of the most recent update.

If you have any questions, concerns, or requests regarding TambakBet's Privacy Policy or the processing of your personal data, please contact us via:

• Email: support@tambakbet.best
• Live Chat: Available within the TambakBet platform, operating 24 hours a day, 7 days a week

TambakBet's privacy team will endeavour to respond to all enquiries within 7 business days. For more complex requests relating to data access or erasure, the process may take up to 21 business days.